This website supports online ordering by registered users but we are also happy to take orders by phone or mail.
Please do not pay until after we process your order.
Payment methods supportedare bank deposit or transfer, cheque/money order, and Paypal. Our preferred method for Australian customers is bank deposit or transfer. Our preferred method for international customers is Paypal.
All prices quoted are in Australian dollars.
We will include our payment details in the email invoice. Note that there is no need to notify us when payment has been made.
We will deliver items by Australia Post unless otherwise requested, or unless the item is too big. We will charge you what Australia Post charges us, using their Packaging hints & tips for fragile items to select an appropriate-sized box. Delivery costs will vary, depending on the weight and size of the packaged item and the number of items you have ordered. We are happy to combine multiple items in the one package if safe to do so. We are also happy to arrange for courrier services if required, and to hold items for pickup.
For all of these reasons, we cannot quote the delivery cost accurately at checkout, but will do so on the email invoice.
Australia Post has a postage assessment calculator for parcels within Australia and for international parcels.
The items we sell in this shop are second-hand. They either come from our own collection, or we purchased them on the secondary market. We take care to describe the condition of each item and to document any damage. When we say that an item is in excellent condition, we mean that it is as new. When we say that it is in good condition we mean that it is undamaged but it may have some minor marks of age or use. Any more serious imperfections are described.
If you receive an item that is not as described, we will make a full refund of the purchase price and the postage, but we will expect you to return the item to us first, at your cost.
We wrap items in double thickness bubble wrap, with generous packing, in a secure carton but we cannot take responsibility for damage to items by Australia Post or others after they leave our premises.
If an item has been damaged in the mail, Australia Post will refund up to $50 of the cost of the item if you can show them that it was appropriately packaged. For items worth more than $50, you can insure against damage by choosing the Registered Post option on the email invoice. The registration fee charged by Australia Post includes a base $100 of cover, plus $1.00 for each additional $100.
Registering an item also insures it against loss in the mail.